Shipping policy

HIPPING POLICY

Last updated: August 3, 2026

This Shipping Policy applies to orders placed through BunnyTuned and HidePlate.ca, operated by DM TRADE.

1. SHIPPING RATES

Canada

Standard shipping within Canada is free.

United States

Standard shipping to eligible United States addresses is charged at a flat rate of $130 in the currency displayed at checkout.

The $130 United States shipping charge includes applicable cross-border shipping costs, tariffs, import duties, customs-clearance charges and brokerage fees.

Customers should not be required to pay additional tariffs, duties, customs or brokerage charges when the package is delivered.

Applicable sales taxes may still be collected at checkout where required.

2. ESTIMATED DELIVERY TIME

Orders are generally expected to arrive within approximately 1–8 business days after shipment, provided there are no carrier, customs, weather or other unexpected delays.

Business days do not include weekends or statutory holidays.

Delivery times are estimates only and are not guaranteed. Delivery may take longer because of:

  • shipping-carrier delays;
  • customs or border processing;
  • severe weather;
  • holidays or high shipping volumes;
  • remote delivery locations;
  • incorrect or incomplete shipping information;
  • service interruptions; or
  • other circumstances outside BunnyTuned’s reasonable control.

3. ORDER PROCESSING

Orders are processed and shipped as quickly as reasonably possible.

The estimated delivery period begins when the package is accepted by the shipping carrier, not when the order is placed.

Once an order has been processed, packed or transferred to the shipping carrier, we may be unable to cancel the order or change its delivery address.

4. TRACKING INFORMATION

When tracking is available, tracking information will be sent to the email address or telephone number provided with the order.

Tracking information may take up to 48 hours to update after a shipping label has been created.

Customers are responsible for monitoring their tracking information and making reasonable arrangements to receive the package.

5. SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address.

Please carefully review your:

  • name;
  • street address;
  • apartment or unit number;
  • city;
  • province or state;
  • postal or ZIP code;
  • email address; and
  • telephone number

before submitting your order.

Contact bunnytunedstore@gmail.com immediately if you notice an error.

Address changes are not guaranteed after an order has been processed or shipped.

BunnyTuned is not responsible for delays, failed delivery or lost packages caused by:

  • an incorrect or incomplete address;
  • an incorrect postal or ZIP code;
  • missing apartment or unit information;
  • refusal of delivery;
  • failure to collect a package from the carrier; or
  • incorrect contact information supplied by the customer.

If a package is returned because of incorrect customer information, unsuccessful delivery or refusal of delivery, the customer may be responsible for the cost of reshipping the order.

6. UNITED STATES TARIFFS, DUTIES AND CUSTOMS

The flat-rate shipping charge for United States orders includes applicable:

  • tariffs;
  • import duties;
  • customs-clearance charges;
  • brokerage fees; and
  • cross-border shipping costs.

These charges are prepaid as part of the shipping service. Customers should not receive a separate bill for tariffs, duties, customs clearance or brokerage when the package is delivered.

Customs and border processing may occasionally delay a shipment. BunnyTuned does not control customs processing times and cannot guarantee a specific customs-clearance date.

Additional costs resulting from an incorrect address, refused delivery, failed delivery or failure to collect a package may remain the customer’s responsibility.

7. DELIVERY CONFIRMATION

An order is considered delivered when the shipping carrier’s tracking information confirms delivery to the address provided with the order.

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check around the delivery location, including side doors, garages and other safe-drop areas.
  2. Ask household members, neighbours, building management or reception staff.
  3. Contact the shipping carrier.
  4. Contact BunnyTuned if further assistance is required.

BunnyTuned will reasonably assist with a carrier investigation. However, we cannot guarantee an immediate replacement or refund for a package that the carrier has confirmed as delivered.

8. LOST OR DELAYED PACKAGES

If your tracking information has not updated for an unusual period or the package appears to be lost, contact:

bunnytunedstore@gmail.com

Please include:

  • your full name;
  • order number; and
  • tracking number.

We may open an investigation with the shipping carrier.

A carrier investigation may take additional time. A refund or replacement may not be issued until the investigation has been completed and the package has been confirmed as lost.

A delayed shipment is not automatically considered lost.

9. DAMAGED PACKAGES

Please inspect your package promptly after delivery.

If your order arrives damaged, contact bunnytunedstore@gmail.com within seven calendar days after delivery.

Include:

  • your order number;
  • photographs of the shipping label;
  • photographs of all sides of the package;
  • photographs of the product and damage;
  • photographs of all included components; and
  • a video demonstrating any operational issue, where applicable.

Keep all packaging, labels, accessories and components until the claim has been resolved.

Do not install, modify, wire or use a visibly damaged product before contacting us.

Claims involving damaged or defective products are also subject to our Refund, Return and Warranty Policy.

10. SHIPPING RESTRICTIONS

We currently ship only to locations accepted by our checkout system.

We reserve the right to cancel and refund an order if:

  • shipping is unavailable to the supplied address;
  • the address appears invalid or incomplete;
  • the product cannot reasonably or legally be shipped to the destination;
  • the order presents a fraud or payment risk;
  • carrier service is unavailable; or
  • fulfilling the order would violate an applicable law or carrier restriction.

Customers are responsible for determining whether purchasing, possessing, installing or using a product is permitted in their jurisdiction.

11. REFUSED AND RETURNED PACKAGES

Refusing delivery does not automatically qualify an order for a full refund.

If a package is refused, unclaimed or returned to BunnyTuned, the following costs may be deducted from an otherwise eligible refund where permitted by law:

  • return shipping charges;
  • carrier fees;
  • storage charges;
  • address-correction charges; and
  • other costs caused by the unsuccessful delivery.

United States tariffs and duties included in the original shipping charge may not be recoverable after a package has entered the customs process.

Returns remain subject to our Refund, Return and Warranty Policy.

12. ORDER CHANGES AND CANCELLATIONS

Contact us as soon as possible if you need to change or cancel an order.

We will attempt to accommodate the request, but changes and cancellations are not guaranteed after the order has been processed, packed, assigned a tracking number or transferred to the shipping carrier.

Orders that have already shipped must follow our Refund, Return and Warranty Policy.

13. CONTACT INFORMATION

Questions concerning shipping may be sent to:

BunnyTuned
Operated by DM TRADE
Ontario, Canada
Email: bunnytunedstore@gmail.com