REFUND, RETURN AND WARRANTY POLICY

Last updated: August 2, 2026

Thank you for shopping with BunnyTuned. This Refund, Return and Warranty Policy applies to purchases made through HidePlate.ca, BunnyTuned and related sales channels operated by DM TRADE.

Please review this policy before placing your order.

1. GENERAL RETURN POLICY

We accept approved returns of eligible products within 14 calendar days after confirmed delivery.

To qualify for a return, the product must be:

• unused;

• uninstalled;

• unwired;

• unmodified;

• free from scratches, wear, damage and installation marks;

• returned with all original parts, remotes, wiring, hardware, instructions and accessories; and

• returned in its original packaging in resalable condition.

A return must be approved by BunnyTuned before the product is shipped back.

Sending a product back without prior authorization does not guarantee that the return will be accepted or refunded.

2. INSTALLED OR USED PRODUCTS ARE FINAL SALE

Retractable licence plate mounts and other automotive electrical products become final sale once installed, wired, mounted, modified or used, except where the product is confirmed to have a manufacturing defect covered by an applicable warranty or where a remedy is required by law.

Installation marks include, without limitation:

• scratches;

• drilled or enlarged holes;

• cut, stripped or spliced wires;

• adhesive residue;

• altered brackets;

• bent components;

• damaged connectors;

• missing hardware;

• road debris or dirt;

• water exposure;

• wear from vehicle use; or

• any other indication that the product was installed or operated.

A customer may not purchase, install or use a product and then return it because they changed their mind, no longer want it, received a ticket, discovered that its use is restricted in their jurisdiction or decided that installation is inconvenient.

3. HOW TO REQUEST A RETURN

To request a return, email bunnytunedstore@gmail.com within 14 calendar days after confirmed delivery.

Include:

• your full name;

• order number;

• reason for the return;

• clear photographs of the product;

• clear photographs of the packaging;

• photographs showing all included parts and accessories; and

• a video showing the issue, where the request concerns product operation.

We may request additional photographs, videos, troubleshooting information or testing before authorizing a return.

If the return is approved, we will provide return instructions.

The customer must not send a product to an address shown on the original shipping label unless BunnyTuned specifically instructs the customer to do so.

4. RETURN SHIPPING

For voluntary returns, including change-of-mind returns, the customer is responsible for:

• return shipping costs;

• suitable protective packaging;

• tracking and delivery confirmation;

• any loss or damage occurring during return transportation; and

• any customs, brokerage or import charges associated with the return.

Original shipping charges are non-refundable unless:

• BunnyTuned shipped the incorrect product;

• the product arrived damaged;

• the product is confirmed to have an eligible manufacturing defect; or

• a refund of shipping charges is required by applicable law.

We strongly recommend using a tracked shipping service. BunnyTuned is not responsible for unauthorized returns or return packages that are lost before delivery to us.

5. INSPECTION OF RETURNED PRODUCTS

All returned products are inspected before a refund is approved.

A return may be refused or its refund amount may be reduced if the product:

• has been installed, wired, mounted, modified or used;

• is damaged;

• is missing components;

• is returned in different condition from the photographs provided with the request;

• has been improperly packaged;

• has missing or damaged original packaging;

• contains substituted or non-original parts;

• has a removed, changed or unreadable serial number or identifying mark; or

• does not otherwise meet this policy.

We document returned products during inspection.

If a returned product does not qualify for a refund, the customer may be responsible for the cost of shipping the product back to them.

6. REFUND AMOUNT

For an approved voluntary return, the refund will cover the eligible purchase price of the returned product, less:

• original shipping charges;

• return shipping charges paid by BunnyTuned on the customer’s behalf;

• customs, brokerage or import expenses;

• missing-item replacement costs;

• damage caused by the customer; and

• any reduction in value caused by handling beyond what was reasonably necessary to inspect the unused product.

No deduction will be made where doing so is prohibited by applicable law.

Approved refunds are issued to the original payment method.

We do not issue cash refunds, wire transfers or refunds to a different card, person or payment account.

Financial institutions may require additional processing time before the refund appears in the customer’s account.

7. ORDER CANCELLATIONS

An order may be cancelled for a full refund before it has been processed for shipment.

Once an order has been packed, fulfilled, transferred to a shipping carrier or assigned a tracking number, cancellation is not guaranteed.

If the package has already been shipped, the customer must follow the return procedure in this policy.

Refusing delivery does not automatically create a right to a full refund. Shipping, return-to-sender, customs and carrier charges may be deducted from an otherwise eligible refund where permitted by law.

8. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Inspect your order promptly after delivery.

Claims involving a product that arrived visibly damaged, incomplete or different from the product ordered should be reported to bunnytunedstore@gmail.com within seven calendar days after confirmed delivery.

Include:

• the order number;

• photographs of the unopened package;

• photographs of the shipping label;

• photographs showing all sides of the packaging;

• photographs of the product and included components; and

• a video clearly demonstrating the claimed defect, where applicable.

Keep all packaging, labels, components and accessories until the claim has been resolved.

Failure to report visible shipping damage promptly may affect our ability to submit a carrier claim, but it does not eliminate any rights that cannot legally be excluded.

Depending on the circumstances, BunnyTuned may offer:

• troubleshooting assistance;

• a replacement component;

• repair;

• exchange;

• replacement product;

• partial refund; or

• full refund.

The appropriate remedy will depend on the nature of the issue, product condition, stock availability, applicable warranty and legal requirements.

9. ONE-YEAR LIMITED PRODUCT WARRANTY

BunnyTuned retractable licence plate mounts include a one-year limited warranty against manufacturing defects, beginning on the date of confirmed delivery.

The warranty applies to defects in the product’s materials, motor, control unit or supplied electrical components under normal, intended and lawful off-road or show use.

The warranty does not cover:

• improper installation;

• incorrect wiring;

• reversed polarity;

• failure to use appropriate electrical protection;

• modification or unauthorized repair;

• damaged or cut wiring;

• unsuitable mounting;

• collision, impact or road-debris damage;

• corrosion or water intrusion caused by installation;

• pressure washing;

• misuse, abuse or negligence;

• use outside the product’s intended purpose;

• operation while obstructed, frozen or jammed;

• normal cosmetic wear;

• lost or damaged remotes;

• damage caused by the vehicle or another component;

• failure to inspect or maintain the product;

• unlawful public-road use; or

• tickets, fines, towing, impoundment or enforcement consequences.

Proof of purchase, photographs, video evidence and reasonable troubleshooting may be required for a warranty claim.

BunnyTuned may require the product or affected component to be returned for inspection.

For an approved warranty claim, BunnyTuned may, as appropriate and subject to applicable law:

• repair the product;

• provide a replacement component;

• replace the product with the same or a reasonably equivalent product; or

• issue a partial or full refund.

Replacement products or components remain covered for the balance of the original warranty period.

This limited warranty is not transferable unless BunnyTuned agrees otherwise in writing.

10. ITEMS NOT ELIGIBLE FOR VOLUNTARY RETURN

The following are not eligible for change-of-mind returns:

• installed, wired, mounted, modified or used products;

• clearance or final-sale items;

• customized or specially ordered products;

• products damaged after delivery;

• products returned without authorization;

• products missing parts, accessories or packaging;

• gift cards;

• shipping, installation or service charges already performed; and

• products purchased from another seller.

This section does not limit any remedy that must be provided under applicable law.

11. VEHICLE COMPATIBILITY

Customers are responsible for reviewing measurements, specifications and installation requirements before ordering.

Unless BunnyTuned expressly confirms compatibility in writing, the customer is responsible for determining whether the product is suitable for their vehicle, bumper, grille, electrical system and intended mounting location.

A product is not considered defective solely because:

• it does not fit a particular vehicle without customization;

• the vehicle has aftermarket parts or modifications;

• the customer lacks an appropriate mounting location;

• professional installation is required; or

• installation is more difficult than expected.

An unused and uninstalled product may still qualify for a voluntary return if all requirements in this policy are met.

12. OFF-ROAD USE AND LEGAL CONSEQUENCES

Retractable licence plate mounts are sold for lawful off-road, closed-course, car-show, display, photography, maintenance, storage and private-property use only.

Tickets, fines, towing charges, impoundment costs, inspection failures, insurance consequences and other legal or enforcement-related expenses are not product defects and are not grounds for a refund.

Customers are responsible for understanding and following the laws that apply in their jurisdiction.

13. CHARGEBACKS AND PAYMENT DISPUTES

Customers should contact bunnytunedstore@gmail.com before opening a payment dispute so that BunnyTuned has a reasonable opportunity to review and resolve the issue.

Opening a chargeback does not automatically establish that a customer is entitled to a refund.

Where a chargeback or payment dispute is opened, we may provide the payment provider with relevant records, including:

• order information;

• transaction verification;

• checkout records;

• delivery tracking;

• signature or photographic delivery confirmation;

• customer communications;

• product photographs;

• warranty and troubleshooting records;

• the Refund Policy accepted at checkout; and

• other evidence relevant to the transaction.

Nothing in this section prevents a customer from exercising a lawful right to dispute an unauthorized or improper charge.

14. RETURN FRAUD AND ABUSE

BunnyTuned reserves the right to refuse a voluntary return, cancel an order or restrict future purchases where there is reasonable evidence of:

• return of a different product;

• substitution of parts;

• false damage or defect claims;

• altered identifying marks;

• deliberate product damage;

• misuse of the return process;

• repeated abusive returns;

• fraudulent payment activity; or

• material misrepresentation.

We may document product condition, packaging, identifying marks and included components before shipment and when a return is received.

This section does not affect customer rights that cannot legally be excluded.

15. LEGALLY REQUIRED REMEDIES

Nothing in this policy excludes, restricts or modifies any refund, cancellation, warranty, condition, right or remedy that cannot legally be excluded under applicable consumer-protection law.

Where this policy conflicts with a mandatory legal requirement, the mandatory legal requirement will apply.

16. CONTACT INFORMATION

Questions and return requests should be sent to:

BunnyTuned
Operated by DM TRADE
Email: bunnytunedstore@gmail.com
Ontario, Canada